> For the complete documentation index, see [llms.txt](https://inuva.gitbook.io/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://inuva.gitbook.io/home/troubleshooting.md).

# Troubleshooting

When it just won't work like you want it to.

#### I'm getting a client exception error when I access my computer. How can I fix this?

Usually this will resolve itself. When it doesn't, you have 2 options:

1. Send a support request to <support@inuva.me>
2. <mark style="color:red;">Advanced</mark>: Log in through SSH and execute the following command: `sudo systemctl restart inuva.service`. If the problem still isn't resolved you can submit a screenshot of the error you see with `sudo journalctl -fu inuva.service` to support.

#### My website is slow to connect

This is likely due to a combination DNS propagation lag and system hibernation. When the system "starts up", it can take a couple of seconds before it's able to accept connections. Usually this is resolved by utilizing IPv6, this address is static and thus doesn't need DNS propagation.&#x20;

{% hint style="info" %}
The acceptable start-up duration for your website is anywhere from 3 - 40 seconds. If this is slower than you expect contact customer support at <support@inuva.me>
{% endhint %}

#### I can't connect to port X on my domain name.

You can open and close ports through the settings. Go to settings -> Network. You can enter port numbers to open up but be careful, these are open to the world wide web!

If your use-case requires it, you can tunnel your port through SSH. This is also the recommended way of privately accessing ports on your personal cloud computer.

```bash
ssh -L <port>:localhost:<port> <username>@<your_custom_domain>
```

If you want to tunnel ports from **your** machine to the server you can use this command:

```bash
ssh -R <port>:localhost:<port> <username>@<your_custom_domain>
```