🛠️Troubleshooting

When it just won't work like you want it to.

I'm getting a client exception error when I access my computer. How can I fix this?

Usually this will resolve itself. When it doesn't, you have 2 options:

1. Send a support request to [e-mail]

2. Advanced: Log in through SSH and execute the following command: sudo systemctl restart inuva.service. If the problem still isn't resolved you can submit a screenshot of the error you see with sudo journalctl -fu inuva.service to support.

My website is slow to connect

This is likely due to a combination DNS propagation lag and system hibernation. When the system "starts up", it can take a couple of seconds before it's able to accept connections. Usually this is resolved by utilizing IPv6, this address is static and thus doesn't need DNS propagation.

The acceptable start-up duration for your website is anywhere from 3 - 40 seconds. If this is slower than you expect contact customer support at [e-mail]

I can't connect to port X on my domain name.

You can open and close ports through the settings. Go to settings -> Network. You can enter port numbers to open up but be careful, these are open to the world wide web!

If your use-case requires it, you can tunnel your port through SSH. This is also the recommended way of privately accessing ports on your personal cloud computer.

ssh -L <port>:localhost:<port> <username>@<your_custom_domain>

If you want to tunnel ports from your machine to the server you can use this command:

ssh -R <port>:localhost:<port> <username>@<your_custom_domain>